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Accessibility statement

Accessibility statement for Design guidance for accessible public electric vehicle charging


This accessibility statement applies to

This website is run by Designability. We want as many people as possible to be able to use this website.  For example, that means that you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • stop videos from playing automatically (by choosing the option below)

We’ve also made the website text as simple as possible to understand.

AbilityNet (opens in a new window) has advice on making your device easier to use if you are a disabled person.

Support for accessing our content

1. We have used looping short video clips (also known as GIFs) throughout the site to to show ways to make EV charging more accessible. If you find these distracting you can replace them with still images using the switch below.

GIFs play on a loop

2. For the two webinars on the Webinars page, you will need to switch subtitles on in YouTube.  At the video’s page in YouTube, choose Settings, then Subtitles, then choose English or choose AutoTranslate to choose a different language.

What to do if you cannot access parts of this website

If you need information on this website in a different format, for example in an accessible PDF, please contact us:

  • By email:
  • By phone: 01225 824103

As we are a small charity, we may not be able to meet your request, but we will consider it and get back to you within 2 weeks.

How accessible this website is

This website conforms to level AA standard.  For a link to more information on this standard see below.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems or think we’re not meeting accessibility requirements, please write to us, email us, or contact us as follows:

Director of Fundraising and Communications


Department D1

Wolfson Centre

Royal United Hospital




Contact us

Contacting us by phone or visiting in person

To note when contacting us by phone we are not currently able to offer text relay service for people who are D/deaf, hearing impaired or have a speech impediment.  Please note that we operate hybrid working and our offices are not always manned. Visits must therefore be by prior appointment. When visiting our offices we do not currently have audio induction loops.

The best way to contact us is by email or in writing as above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in a new window).

Technical information about this site’s accessibility

Designability is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard (opens in a new window).

Preparation of this accessibility statement

This statement was prepared on 23 February 2023. It was last reviewed on 3 April 2024.

This website was last tested on 20 December 2023. The test was carried out by the Shaw Trust Accessibility Services.

How this website was tested

Shaw Trust conducted a thorough accessibility audit, using both automated evaluation tools and manual user testing with assistive technologies.  Users who have a disability carried out manual testing. This is because firstly, it is almost impossible to replicate conditions of disabled users and their use of assistive technologies to a realistic degree of accuracy, and secondly, because testing with disabled users provide a more accurate measurement of accessibility.

Shaw Trust Accessibility Services used a combination of automated evaluation tools and in-house pan-disability user testing with assistive technologies to conduct a comprehensive accessibility audit. Accessibility audits are conducted against WCAG 2.1 Success Criterion. Testing was performed to level AA conformance.