It is important to help people to find a charging point easily, and to tell them useful information about the charging point once they have found it.
Helping a user to find a charging point can make charging a more straightforward experience.
“I hate it when I get to a car park entrance and it takes me ages to find the chargepoints”
Ideally provide clear, consistent navigation signage from a site entrance to the charging points, particularly where there are several different areas or storeys within a car park.
If dedicated accessible charging points are available, be clear about this on the navigation signage too.
Good, clear navigation signage can save people time and frustration and can prevent congestion as any users can hesitate while looking for charging points.
Make it clear to legitimately parked charging customers, as well as those who should not be there, how to avoid getting a fine or a parking ticket.
“I hate it when the signs aren’t clear – I’ve had several parking tickets when charging my EV, even though I have a blue badge”
“So-called ‘accessible’ signage only at low level is not accessible for me, as I cannot bend down to read it when standing or walking”
The new standard for accessible EV charging
Take a look at the requirements and recommendations set out in PAS 1899:2022 Electric vehicles – Accessible charging – Specification
Explore our case studies
Our case studies have been drawn together from first-hand accounts that were shared with us by disabled people and those close to them. Each story is made up of insights from several individuals, to share as much of our research as possible and to illustrate the impact of good and bad design on real people.