A day at college
Arriving at the charge point
Kwame is studying graphic design at a college in south London. He has arrived at college early today as he has an assessment first thing, and he is distracted by his high pain level.
He reverses his car into the space so that his vehicle’s charging socket is close to the charging unit and to limit how far he must carry his charging cable which he keeps in the back of his car.
I’m glad my college chargers are so simple – I have enough else to worry about today
At the end of a nerve-wracking but successful day, Kwame has passed his graphic design assessment and spent the afternoon working on his next assignment. He returns to his car and stops his car charging using his smartphone app. He puts his phone in his pocket, then checks the charging unit to see whether the cable is ready to unplug.
Kwame is tired after a long day and knows that his balance and pain are worse than this morning. He waits until he hears the charging unit say “ready to unplug” before pulling on the connectors. He is keen to avoid repeating a recent experience where he slipped and fell in a car park after the connector, that was locked into the charging unit during charging, was suddenly released while he was pulling on it.
Kwame opens his car boot and puts his portfolio in. He props his crutch against the side of the charging unit, and leans his body against the car. This leaves both his hands free to coil up his charging cable and put it into the boot. He closes the boot, picks up his crutch and walks down the side of the car and gets into the driver’s seat, pulling his crutch across onto the passenger seat after him.
More case studies
Each story is made up of insights from several individuals, to share as much of our research as possible and to illustrate the impact of good and bad design on real people.
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